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Unit 3-On the phone

P30 Task1

  • A: Good afternoon, this is Lizhong Company. How can I help you?
  • B: Good afternoon. Please put me through to extension 586 (请接586分机).
  • A: Hold on, please(请稍等).
  • C: Hello, Mr Li’s office.
  • B: Hello, I’d like to speak to Mr. Li, please(我找李先生).
  • C: Who’s calling, please? (请问您是谁)
  • B: David Smith from NMV.
  • C: Just one minute, please.

P31 Task2.1

P31 Task2.2

  • A: Good morning. Paper Mills plc. How can I help you?
  • B: Good morning. Can I talk to Paul Osman, please?
  • A: Who’s calling please?
  • B: Simon Weller, calling from Singapore.
  • A: Well, Mr. Weller, I’m afraid Mr. Osman is not available at the moment. He has just left for a workshop.
  • B: What time do you expect him back? I need to talk with him.
  • A: He told me he would come back in half an hour. Can I take a message or would you like to call him on his cellphone?
  • B: I’ll try his cellphone. Could you give me the number, please?
  • A: 13466386913.
  • B: Just let me check that. 13466386913.
  • A: That’s right.
  • B: Thank you. Bye.

P32 LFA

P33 FUP1

  • Man: Hello. Gary Black speaking. May I have a word with Ava?
  • Woman: Hang on a moment, please.
  • Woman: Good morning, Michael Wang’s office. Who’s speaking?
  • Man: Good morning. Oliver Tong from Angel Toy.
  • Man: Hello, is Linda there?
  • Woman: Sorry, she’s out. Would you like to leave a message or will you ring back later?
  • Man: Could you put me through to extension 891, please?
  • Woman: Certainly, please hang on a minute.
  • Woman: Sorry, I must ring off now. I’ve got a call on the other line.
  • Man: All right. Bye.

P33 FUP2

  • Operator: Hello, ABC Ltd. How can I help you?
  • Paul: This is Paul Jackson of Grandiose. Can I have extension 3421, please?
  • Operator: Certainly, hold on a minute. I’ll put you through.
  • Roy: Louise Paulson’s office, Roy speaking.
  • Paul: This is Paul Jackson calling. Is Louise in?
  • Roy: I’m afraid she’s out at the moment. Can I take a message?
  • Paul: Yes. Could you ask her to call me at 979-326-8965? I need to talk to her about the order; it’s urgent.
  • Roy: Could you repeat the number please?
  • Paul: Yes, that’s 979-326-8955 and this is Paul Jackson.
  • Roy: Thank you Mr. Jackson. I’ll make sure Louise gets this as soon as possible.
  • Paul: Thanks. Bye.
  • Roy: Bye.

P34 Video1

Leaving a message

  • Receptionist: Hello, International Sales.
  • Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.
  • Receptionist: Yes, Mr. Schulz, who do you want to speak to ?
  • Mr. Schulz: I’d like to speak to Mr. Matthews.
  • Receptionist: Fine. Hold the line, please. I’m connecting you now.
  • (connected)
  • Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?
  • Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?
  • Miss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.
  • Mr. Schulz: When do you expect him back?
  • Miss Perez: He’ll be back on Friday afternoon. Is it urgent?
  • Mr. Schulz: Yes.
  • Miss Perez: Can I take a message for him?
  • Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?
  • Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you?
  • Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.
  • Miss Perez: OK, Mr. Schulz. Anything else?
  • Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.
  • Miss Perez: No problem, I’ll give him the message.
  • Mr. Schulz: Thanks.
  • Miss Perez: You’re welcome. Goodbye.

P37 LFB

P38 FUP1

1.Bennett is a famous doctor. Please call him on 875-9368 before you go to see him.

2.Miss Black is on holiday now. the telephone number of the hotel she is staying in is 305-636-8430.

3.The number of the order is 5312/A12(five-three-one-two-stroke-capital A-one-two).

4.This is John Bartholomew, B-a-r-t-h-o-l-o-m-e-w.

5.The name is Holt & Frier: H-o-l-t and F-r-i-e-r.

6.The name of the company is DINER. D for Dora, I for island, N for Northpole, E for Edward, and R for Richard.

P38 FUP2

  • A: Hello. 8819579.
  • B; Hello. May I speak to Nathaniel?
  • A: Sorry, who would you like to speak to?
  • B: Nathaniel.
  • A; There is no Nathaniel here. What number did you want?
  • B: 8819759.
  • A: This is 8819579. I think you’ve got the wrong number.
  • B: Oh, I’m sorry to have disturbed you.
  • A: That’s all right. Bye.

P39 Video2

It’s hard to connect you!

First attempt

  • Receptionist: Good afternoon, this is DNM. How can I help you?
  • Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please.
  • Receptionist: Mr. Miller? Hold on, please. I’ll connect you.
  • (connected)
  • Leo Miller: Mr. Miller speaking. Who’s calling please?
  • Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?
  • Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.
  • Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?
  • Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.
  • Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.
  • Second attempt
  • Receptionist: Good afternoon. How can I help you?
  • Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.
  • Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.
  • Ms. Mandel: OK. I’m holding.
  • (Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)
  • Third attempt
  • Receptionist: Good afternoon. How can I help you?
  • Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?
  • Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.
  • Ms. Mandel: OK, thank you so much.
  • Fourth attempt
  • (Mr. Miller is in his office. The phone line is connected.)
  • Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!
  • Henry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.
  • Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…